Standard Delivery - £6.95 (UK Mainland Only)
Our standard delivery rate is £6.95 for all UK Mainland orders. Regional and heavy items surcharges still apply so read on for further details.
We aim to have all orders delivered within 1-3 working days* (stock permitting). Deliveries are made between 8.00 am – 6.00 pm and will need to be signed for, therefore please make sure someone is present at the delivery address during these hours.
*PLEASE NOTE: Due to the current pandemic with COVID-19 please allow up to 7 - 10 days for delivery, unfortunately we are no longer able to offer specific delivery days/time slots including Saturday deliveries or free delivery over £65.00. If you have a query please contact email@example.com as we are not able to answer the phones at this time.
If you require a specific delivery day or time please see our other delivery options*, alternatively leave a note in the comment box at checkout or call us on 0161 273 5995*Service not currently available.
Next Day Delivery / Dispatch Time
If your order is placed before 1 pm Monday - Thursday, we will endeavour to pick, pack and ship your item(s) on the same day for next day delivery* (*subject to stock availability). However, the closer to 1 pm the order is placed, depending on how busy our mail order department is, it may mean your item will not be dispatched until the following day so please allow up to 1-3 working days for dispatch. Rule of thumb, the earlier an order is placed, the greater the chance it’ll be delivered next day. If your order is urgent please contact our Mail Order Department on 0161 273 5995.*Service not currently available
We also do not dispatch orders on a Friday, unless Saturday delivery is specified. Our reason is we have no control over the warehouse where the courier will store the parcel. We feel this is important, especially when shipping nutrients which can be affected when stored at the wrong temperature, therefore we prefer to keep products in our warehouse over a weekend, ready for dispatch the following Monday, unless it’s a Bank Holiday, then it'll be shipped on the next full working day.
Heavy/Large Item Surcharge
If your order includes heavy or large items (such as 50 litre bags of soil or large systems) it will incur an additional £5 heavy item surcharge per item. You will be prompted on the website when an item qualifies for the additional charge.
If the size and/or weight exceeds what our courier allows, an alternative method may have to be used, for example, shipping it on a pallet. Unfortunately this means an additional charge will be incurred, but we will contact you via telephone prior to the order being processed.
Morning Delivery*: Monday-Friday £11.95 / Saturday* £24.95 (UK Mainland Only)
*Service not available at this time
For a guaranteed morning delivery before 12 noon; Monday – Friday will be a flat fee of £11.95. This is a time slot booking only and can also be subject to a 1-3 day delivery period. If you require a specific delivery day using an AM time slot please contact our Mail Order Department 0161 273 5995.* Service not currently available
For Saturday morning deliveries, the flat fee is £24.95 and orders must be placed before Friday 12 pm, please note orders are dispatched subject to stock availability, if there are are any issues you will be contacted by our Mail Order Department. Heavy item surcharges still apply.
Scottish Highlands & Islands
For shipping to areas with Scottish Highlands/Isles we offer a 2-3 day delivery service for a flat rate of £13.95. Heavy item surcharges still apply.
Northern Ireland, Isle of Man & Isle Scilly - £24.95
For shipping outside of the UK Mainland (Northern Ireland, Isles of Man and Isle of Scilly) we offer a 2-3 day delivery service for a flat fee of £24.95. Heavy item surcharges still apply. Please note, we do not ship outside of the British Isles.
Unfortunately, at the moment, we cannot accept orders that ship to addresses based in Eire or mainland Europe.
Different Billing & Shipping Address
We can only deliver to an alternative shipping address if paying via Bank Transfer. Please tick this option as your payment method at checkout and pay funds into the account details provided at checkout via your local branch or mobile banking/banking app. Once payment has been confirmed your order will be shipped. If paying by Credit/Debit Card or PayPal, unfortunately, we cannot ship to an alternative address.
All parcels, no matter how big or small, are dispatched in plain packaging using black wrap that's secured using 'fragile' tape so discretion and the safe delivery of your order is assured.
Out of Stock / Delivery Delays
In the event that there’s a problem with your order, for example the item is out of stock, or a replacement product needs to be offered, we will contact you first via telephone, if there’s no answer, we’ll send you an email, explaining the situation. If we do not hear back from you within 30 days after several failed attempts, we will issue you a full refund and send a final email outlining the reasons why.
Where's My Order
If you have not received your order within 5 working days, please contact firstname.lastname@example.org (unfortunately we are unable to answer the phone at this time) and have the following details ready so we can look into it:
- Full name
- Order number
- Date order was placed
Damaged or Faulty Goods
When packing orders, care and attention is made to make sure your order arrives on time and intact. If however your order has been damaged during transit, please see our Returns Policy