Delivery Information

Standard Delivery - £6.95 (UK Mainland Only)

Our standard delivery rate is £6.95 for all UK Mainland orders totalling under £65.00, that’s right orders over £65.00 qualify for free standard delivery!! Regional and heavy items surcharges still apply so read on for further details.

We aim to have all orders delivered within 2-3 working days (stock permitting).  Deliveries are made between 8.00am – 6.00pm and will need to be signed for, therefore please make sure someone is present at the delivery address during these hours.

If you require a specific delivery day or time please see our other delivery options, alternatively leave a note in the comment box at checkout.

Heavy/large item surcharge

If your order includes heavy or large items (such as 50 litre bags of soil or large systems) it will incur an additional £5 heavy item surcharge per item. You will be prompted on the website when an item qualifies for the additional charge.

If the size and/or weight exceeds what our courier allows, an alternative method may have to be used, for example, shipping it on a pallet. Unfortunately this means an additional charge will be incurred, but we will contact you via telephone prior to the order being processed.

Dispatch Time

If your order is placed before 1pm Monday - Thursday, we will endeavour to pick, pack and ship your item(s) on the same day for next day delivery (*subject to stock availability). However, the closer to 1pm the order is placed, depending on how busy our mail order department is, it may mean your item will not be dispatched until the following day so please allow up to 2 working days for dispatch. Rule of thumb, the earlier an order is placed, the greater the chance it’ll be delivered next day*

We also do not dispatch orders on a Friday, unless Saturday delivery is specified. Our reason is we have no control over the warehouse where the courier will store the parcel. We feel this is important, especially when shipping nutrients which can be affected when stored at the wrong temperature, therefore we prefer to keep products in our warehouse over a weekend, ready for dispatch the following Monday, unless it’s a Bank Holiday, then it'll be shipped on the next full working day.

 

Morning Delivery: Monday-Friday £11.95 / Saturday £30.95 (UK Mainland Only)

For a guaranteed morning delivery before 12 noon; Monday – Friday will be a flat fee of £11.95 and for Saturday morning deliveries, the flat fee is £30.95. Heavy item surcharges still apply

Scottish Highlands & Islands

For shipping to areas with Scottish Highlands/Isles we offer a 2-3 day delivery service for a flat rate of £13.95. Heavy item surcharges still apply.

Northern Ireland, Isle of Man & Isle Scilly - £24.95

For shipping outside of the UK Mainland (Northern Ireland, Isles of Man and Isle of Scilly) we offer a 2-3 day delivery service for a flat fee of £24.95. Heavy item surcharges still apply. Please note, we do not ship outside of the British Isles.

Eire/Europe

Unfortunately, at the moment, we cannot accept orders that ship to addresses based in Eire or mainland Europe.

Different Billing & Shipping Address

We can only deliver to an alternative shipping address if paying via Bank Transfer. Please tick this option as your payment method at checkout and pay funds into the account details provided at checkout via your local branch or mobile banking/banking app. Once payment has been confirmed your order will be shipped. If paying by Credit/Debit Card or PayPal, unfortunately, we cannot ship to an alternative address.

Plain Packaging

All parcels, no matter how big or small, are dispatched in plain packaging using black wrap that's secured using 'fragile' tape so discretion and the safe delivery of your order is assured.

Out of Stock / Delivery Delays

In the event that there’s a problem with your order, for example the item is out of stock, or a replacement product needs to be offered, we will contact you first via telephone, if there’s no answer, we’ll send you an email, explaining the situation.

If we do not hear back from you within 30 days after several failed attempts, we will issue you a full refund and send a final email outlining the reasons why.

Where's My Order

If you have not received your order within 5 working days, please contact our mail order department on 0845 872 0572 and have the following details ready so we can look into it:

- Full name
- Order number
- Date order was placed

Damaged or Faulty Goods

When packing orders, care and attention is made to make sure your order arrives on time and intact. If however your order has been damaged during transit, please see our Returns Policy