Standard Delivery - £6.95 (UK Mainland Only)
There is a flat fee of £6.95 for all UK Mainland orders, the delivery time will be between 8.00am – 6.00pm and will need to be signed for, therefore please make sure someone is present at the delivery address during these hours.
FREE DELIVERY On Orders Over £65.00 (UK Mainland Only)
If your order is above the value of £65.00, this qualifies for FREE DELIVERY to UK Mainland only but please note, if the order includes heavy items such as 50 litre bags of soil, the Heavy Item Surcharge will still be applicable.
Morning Delivery: Monday-Friday £11.95 / Saturday £30.95 (UK Mainland Only)
For a guaranteed morning delivery before 12 noon; Monday – Friday will be a flat fee of £11.95 and for Saturday morning deliveries, the flat fee is £30.95.
Scottish Highlands & Islands, Northern Ireland, Isles of Man, Wight & Scilly - £24.95
For shipping to areas outside of the UK Mainland, there is a flat fee of £24.95, please note, we do not ship outside of the British Isles.
Different Billing & Shipping Address
If you would like your order delivered to a different address to your billing address, we will happily to do this, but to stop fraudulent transactions, we will be in contact within 24 hours of the order being placed requesting that you supply Photo ID (Passport/Driving Licence) and a recent Utility Bill.
Heavy Item Surcharge
Heavier items, such as 50 litre bags of soil, will incur an additional £5 Heavy Item Surcharge, you will be prompted on the website when an item qualifies for the additional charge.
Large & Multi Item Orders
For larger, multi item orders, for example 4 x Wilma XL hydroponic systems, 4 x grow tents, 12 x HPS light kits, 4 x extraction kits, 10 x bags of pebbles and an entire nutrient range, if the size and/or weight exceeds what our courier allows, an alternative method may have to be used, for example, shipping it on a pallet. Unfortunately this means an additional charge my be incurred, but we will contact you via telephone prior to the order being processed.
Unfortunately, at the moment, we cannot accept payments or ship to addresses based in Eire or mainland Europe.
If your order is placed before 12.00 noon, we will endeavor to pick, pack and ship your item on the same day for next day delivery, however, the closer to 12.00 noon the order is placed, depending on how busy our mailorder department is, may mean your item will not be dispatched until the following day, rule of thumb, the earlier you place an order, the more likely it’ll be delivered next day.
We also do not dispatch orders on a Friday, unless Saturday delivery is specified, our reason is we have no control over the warehouse where the courier will store the parcel. We feel this is important, especially when shipping nutrients which can ‘go off’ when stored at the wrong temperature, therefore we prefer to keep products in our warehouse over a weekend, for dispatching on the following Monday, unless it’s a Bank Holiday, then it'll be shipped on the next full working day.
All parcels, no matter how big or small, are dispatched in plain packaging using black wrap that's secured using 'fragile' tape so discretion and the safe delivery of your order is assured.
Out Of Stock / Delivery Delays
In the event that there’s a problem with your order, for example the item is out of stock, or a replacement needs to be issued, we will contact you first via telephone, if there’s no answer, we’ll send you an email, explaining the situation.
If we do not hear back from you within 30 days after several failed attempts, we will issue you a full refund and send a final email outlining the reasons why.
Where's My Order
If you have not received your order within 3 working days, please contact our mailorder department on 0845 872 0572 and have the following details ready so we can look into it:
- Full name
- Date order was placed
Damaged Or Faulty Goods
When packing orders, care and attention is made to make sure your order arrives on time and in tact. If however your order has been damaged during transit, please see our Returns Policy